Help and support
How can we help?
Find answers to common questions or email us directly. When reporting a problem, please include your device model, operating-system version, and the steps that led to it.
Does the app require an internet connection?
The calculators, Why training, and stored company information work offline. Apple Intelligence features require a compatible device with Apple Intelligence enabled; availability can depend on your device, software, language, region, and model readiness.
How do I estimate vacation costs?
Open the Vacation tab and enter nights per year, price per night, future vacation years, and an estimated inflation rate. The result is an educational estimate, not financial advice.
What can Timeshare AI answer?
Timeshare AI includes curated topics about financing, costs, vacation planning, sales conversations, and ownership considerations. You can find a topic with everyday language, review the prepared question, and edit it before requesting an answer.
Why is Apple Intelligence unavailable?
The device may not support Apple Intelligence, the feature may be turned off, or the on-device model may still be downloading or updating. Check Apple Intelligence & Siri in system Settings. The calculators and reference material remain available without AI.
Can I use the app on my other Apple devices?
Timeshare Calculators is available for iPhone, iPad, and Mac. When the App Store uses the same Apple Account, you can download the compatible versions without purchasing the app again.